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2021年3月16日よりエアーアイスランド・コネクトの統合について

2021年3月16日よりエアーアイスランド・コネクトの統合について

2021年03月11日

2021年3月16日よりエアーアイスランド・コネクト(アイスランド国内線及び、グリーンランドへの国際線)は、アイスランド航空へ統合されます。

Icelandair and Air Iceland Connect integration

Icelandair and Air Iceland Connect will integrate operations.
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From March 16, Icelandair and Air Iceland Connect unite as Icelandair

This change is a part of strengthening our domestic route network and will benefit passengers in many ways, from better prices to more destinations and added frequent flyer benefits. Icelandair will therefore be a part of your Iceland journey, no matter whether you're arriving, exploring, or departing.

Please note that until March 15, domestic flights (and flights to Greenland) should be booked on the Air Iceland Connect website

We know that our customers may have questions around this, and below you'll find answers to the main questions.

Existing Air Iceland Connect bookings

Do you have a flight booked with Air Iceland Connect? Here you'll find information about current bookings.

Yes, the booking will be automatically transferred to Icelandair and you will receive a new ticket from Icelandair to the email address listed in the booking.

Customers who have a booking with Air Iceland Connect (AIC) will be transferred to the corresponding fare category with Icelandair:

  • Those who booked AIC Light move to Icelandair's Economy Standard.
  • Those who booked AIC Classic move to Icelandair's Economy Standard.
  • Those who booked AIC Flexible will transfer to Icelandair's Economy Flex.

You can find your booking under My Journey on our website. To change the booking, enter your last name and the booking reference number that you will receive by email.

The checked baggage allowance on domestic flights will increase from 20 kg to 23 kg. 

The carry-on baggage allowance is unchanged at 6 kg.

Unfortunately, it will not be possible to book flights to Norlandair destinations through Icelandair's website. All bookings to Norlandair destinations will therefore be handled by Norlandair from March 16.

Passengers are advised to contact Norlandair if existing bookings need to be changed or for other inquiries regarding booked flights.

Bookings

Information on changes to fare categories and flight bookings after integration.

The fare categories will be changed to align with Icelandair's Economy fares.

  • AIC Light becomes Icelandair's Economy Light.
  • AIC Classic becomes Icelandair's Economy Standard.
  • AIC Flexible becomes Icelandair's Economy Flex.
  • Seat selection will be included in Economy Standard and Economy Flex. 
  • Baggage allowance for Economy Standard and Economy Flex increases from 20 kg to 23 kg on domestic flights. 
  • Bookings for Economy Light are non-refundable and booking changes will not be possible. 
  • Name changes will not be allowed after integration.

Yes, if you meet the requirements of Loftbrú, you are entitled to a 40% discount on the total fare for scheduled domestic flights to and from the capital area. 

You can use the code from Loftbrú in Icelandair's booking process. If you choose a flight between Reykjavík and other destinations in Iceland, you can select Loftbrú in the booking engine.

No, from March 16 it is not possible to use the Ferðagjöf (travel voucher from the Icelandic government in 2020) as a payment method.

From March 16, the same booking engine will be used to book domestic and international flights on Icelandair's website.

Yes it will be possible from March 16. Passengers should be aware that they will be required to pick up their own baggage, travel between the international airport at Keflavík and the domestic airport in Reykjavík, and check in for the domestic flight.

The Faroese airline Atlantic Airways has operated flights between the Faroe Islands and Keflavík Airport, and these flights have been bookable through the Air Iceland Connect website.

Unfortunately it will not be possible to book flights to/from the Faroe Islands using the Icelandair website at this time. Customers are encouraged to book directly through the website of Atlantic Airways.

Even though it is not possible to book a direct flight from Iceland to the Faroe Islands, thanks to our interline agreement with Atlantic Airways, it is possible to book a connecting flight to the Faroes from North America or Europe, transiting through Iceland.

Unfortunately, it will not be possible to book flights to Norlandair destinations through Icelandair's website. All bookings to Norlandair destinations will therefore be handled by Norlandair from March 16.

Passengers are advised to contact Norlandair if existing bookings need to be changed or for other inquiries regarding booked flights.

Gift Certificates

Here you'll find information about Gift Certificates issued by Icelandair and Air Iceland Connect.

Yes, you will be able to use your Gift Certificate on Icelandair's website for all flights, both domestic and international.

Yes, you will be able to use Icelandair's Gift Certificates for all flights available in the booking engine, both domestic and international.

Yes, you will be able to use Icelandair's Travel Credit Voucher as payment for all flights in the booking engine, both domestic and international.

Baggage

Information on baggage allowances and changes following integration.

Carry-on baggage allowance will remain at 6 kg for domestic flights and flights to Greenland.

Yes, it will still be possible to add extra bags to the booking. 

On domestic and international flights, the same size restrictions apply to extra bags and the checked bags included in the booking. The total size (length + width + height) of a checked bag may not exceed 62 inches (158 cm).

The checked baggage allowance will increase from 20 kg to 23 kg on domestic flights but remains at 20 kg for flights to Greenland.

Unaccompanied minors

Information on the service for children traveling alone on domestic flights.

Yes, it will be possible to make such a booking for children aged 5 to 11 through Icelandair's website or by contacting Icelandair's customer service.

Children will continue to receive a 50% discount on all general domestic fares.

Yes, there will continue to be a 50% discount on tickets for children on domestic flights and a 90% discount for infants.

Icelandair Saga Club

Here you'll find questions and answers about everything related to Icelandair Saga Club, and the use and collection of Saga Points.

Yes, it will still be possible to pay with Points and payment both on the website and using the Icelandair app. However, bookings for children traveling unaccompanied are excluded; it will not be possible to pay for them with Saga Points.

The accumulation of Saga Points and Tier Credits will change with the integration of the companies, as outlined in the tables below. 

If your flight departs on or after March 16, you will earn the higher amount. 

Domestic flightsUntil March 15From March 16
Economy Light 200 500
Economy Standard 500 1000
Economy Flex 1000 1500

Flights between Iceland and GreenlandUntil March 15

From March 16

Economy Light 200 850
Economy Standard 500 1700
Economy Flex 1000 2550

Yes, you can claim Saga Points for flights flown in the past 12 months. Please contact Icelandair Customer Service.

Saga Gold and Saga Silver members will enjoy increased baggage benefits on domestic flights, as they currently do on international flights. The will also be given priority on the waiting list.

As with international flights, Saga Gold members will earn 20% more Tier Credits for domestic flights, and Saga Silver members will earn 10% more.

Major changes in services and fees

With the integration of Icelandair and Air Iceland Connect, there will be some significant changes in services and fees for domestic flights.

  • Icelandair Economy fares take over from Air Iceland Connect Light / Classic / Flexible fares.
  • The checked baggage allowance for domestic flights increases from 20 kg to 23 kg.
  • New rules on change fees take effect. No changes will be allowed for Economy Light fares. The change fee for Economy Standard will be 4000 ISK per person. No change fee for Economy Flex.
  • New rules on seat selection take effect. Seat selection will cost 900 ISK in Economy Light, but will be included in Economy Standard and Economy Flex.
  • Members of Saga Club receive more Saga Points for each domestic flight after integration. Economy Light: 500 points (previously 200 points). Economy Standard: 1000 points (previously 500 points). Economy Flex: 1500 points (previously 1000 points).

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